Privacy Policy

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on this website

Who is the responsible party for the recording of data on this website (i.e., the “controller”)?

The data on this website is processed by the operator of the website, whose contact information is available under section “Information about the responsible party (referred to as the “controller” in the GDPR)” in this Privacy Policy.

How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.

Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g., web browser, operating system, or time the site was accessed). This information is recorded automatically when you access this website.

What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders or other order inquiries.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients, and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency.

Please do not hesitate to contact us at any time if you have questions about this or any other data protection related issues.

Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs.

For detailed information about these analysis programs please consult our Data Protection Declaration below.

2. Hosting and Content Delivery Networks (CDN)

We are hosting the content of our website at the following provider:

Hetzner

The provider is the Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (hereinafter referred to as Hetzner).

For details, please view the data privacy policy of Hetzner: https://www.hetzner.com/de/legal/privacy-policy/.

We use Hetzner on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable depiction of our website possible. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

Data processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.

Cloudflare

We use the “Cloudflare” service provided by Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter referred to as “Cloudflare”).

Cloudflare offers a content delivery network with DNS that is available worldwide. As a result, the information transfer that occurs between your browser and our website is technically routed via Cloudflare’s network. This enables Cloudflare to analyze data transactions between your browser and our website and to work as a filter between our servers and potentially malicious data traffic from the Internet. In this context, Cloudflare may also use cookies or other technologies deployed to recognize Internet users, which shall, however, only be used for the herein described purpose.

The use of Cloudflare is based on our legitimate interest in a provision of our website offerings that is as error free and secure as possible (Art. 6(1)(f) GDPR).

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details and further information on security and data protection at Cloudflare can be found here: https://www.cloudflare.com/privacypolicy/.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5666.

Cloudflare Web Analytics

We also use “Cloudflare Web Analytics” to measure the reach of our website. The script required for this is loaded on every page of our website. Cloudflare Web Analytics measures aggregated page views only, along with technical information such as referrer, browser and approximate region of origin. The service works without cookies and does not use any fingerprinting techniques. No profiles are created and visitors are not recognized across multiple page views.

The legal basis for the use of Cloudflare Web Analytics is Art. 6(1)(f) GDPR. We have a legitimate interest in measuring the reach of our website without any reference to individual persons, in order to tailor our website to actual demand. As no cookies are set and no information is stored on or read from your terminal device, consent pursuant to Sec. 25(1) TDDDG is not required. The provider is likewise Cloudflare Inc.; the data processing agreement mentioned below also covers this service.

Data processing

Amazon Web Services (Amazon S3)

We deliver images and other media files of this website via the Amazon S3 storage service. The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg (hereinafter “AWS”).

The files are stored exclusively in the AWS Frankfurt region (eu-central-1) and therefore within the European Union. When you open a page of this website, your browser retrieves the embedded images directly from the AWS servers. In doing so, your IP address is transmitted to AWS and processed in server log files so that the files can technically be delivered to your device. Amazon S3 does not set any cookies in this context.

The use of Amazon S3 is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the reliable and fast delivery of the images and media on our website.

For details, please refer to the AWS privacy policy: https://aws.amazon.com/privacy/.

Data processing

3. General information and mandatory information

Data protection

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.

Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e., through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third-party access.

Information about the responsible party (referred to as the “controller” in the GDPR)

The data processing controller on this website is:

Dustin Kutzner
Teichtal 12
38165 Lehre

Phone: +49 151 54657877
E-mail: [email protected]

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

General information on the legal basis for the data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9 (2)(a) GDPR, if special categories of data are processed according to Art. 9 (1) GDPR. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 (1)(a) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 (1) TDDDG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6(1)(c) GDPR. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of personal data

In the scope of our business activities, we cooperate with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is required as part of the fulfillment of a contract, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6 (1)(f) GDPR, or if another legal basis permits the disclosure of this data. When using processors, we only disclose personal data of our customers on the basis of a valid contract on data processing. In the case of joint processing, a joint processing agreement is concluded.

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENSE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data at any time. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time.

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following cases:

In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data instead of demanding the eradication of this data.
If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
If you have raised an objection pursuant to Art. 21(1) GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If you are under an obligation to share your payment information (e.g. account number if you give us the authority to debit your bank account) with us after you have entered into a fee-based contract with us, this information is required to process payments.

Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the communication with us is encrypted, third parties will not be able to read the payment information you share with us.

Rejection of unsolicited e-mails

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in our Site Notice to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

4. Recording of data on this website

Cookies

Our websites and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser.

Cookies can be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies into websites (e.g., cookies for handling payment services).

Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of these cookies (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for promotional purposes.

Cookies, which are required for the performance of electronic communication transactions, for the provision of certain functions you want to use (e.g., for the shopping cart function) or those that are necessary for the optimization (required cookies) of the website (e.g., cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of required cookies to ensure the technically error-free and optimized provision of the operator’s services. If your consent to the storage of the cookies and similar recognition technologies has been requested, the processing occurs exclusively on the basis of the consent obtained (Art. 6(1)(a) GDPR and § 25 (1) TDDDG); this consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete-function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.

If other cookies and services are used on this website, you can find this information in this privacy policy.

Consent via our own consent solution

Our website obtains your consent to the storage of certain cookies on your end device through a solution we operate ourselves. No external service provider is involved: the notice is delivered by our own server, no data is transferred to third parties, and no connection to third-party servers is established just to ask for your decision.

Your selection is stored exclusively in a cookie on your own device so that we do not have to ask you again on every visit. The cookie only contains which categories you have allowed and no identifier that makes you identifiable. It is deleted after one year, or earlier if you remove it yourself or withdraw your selection.

You can withdraw your consent at any time with effect for the future. On our cookie settings page you will find an overview of all cookies in use and a button that reopens the dialog so you can change your selection.

The legal basis for obtaining consent is Art. 6(1)(c) GDPR in conjunction with § 25 TDDDG.

Server log files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

The type and version of browser used
The used operating system
Referrer URL
The hostname of the accessing computer
The time of the server inquiry
The IP address

This data is not merged with other data sources.

This data is recorded on the basis of Art. 6(1)(f) GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.

Use of AI on this website

We use artificial intelligence (AI) in clearly defined places only. For you it concerns exactly one feature; it sits in the logged-in area and runs only when you trigger it yourself with a click:

Providers can have the texts of their own profile – profile description, descriptions and names of packages, extras and menu items – rewritten or rephrased by the AI. You see the suggestion before it is applied and can reject it.

There is no AI chatbot on this website. Search queries, enquiry and booking data and any other input from visitors are not transmitted to AI services.

OpenAI

For the feature named above we use the application programming interface (API) of OpenAI. For users in the European Economic Area the provider is OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117–126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland (hereinafter “OpenAI”).

Only the text you entered in the respective field is transmitted, together with our instruction to the model. If that text contains personal data – your name in a profile description, for example – it is transmitted with it. We do not transmit customer, enquiry, booking or payment data. We transmit no user account and no identifier that would identify you to OpenAI.

OpenAI processes the content transmitted via the API exclusively on our behalf. Your input is not used to train OpenAI’s AI models. We do not take part in any programme in which content is released for model improvement in exchange for free usage quotas. OpenAI stores the content for a maximum of 30 days for abuse monitoring and deletes it afterwards.

These features are used on the basis of Art. 6(1)(b) GDPR insofar as they form part of the service we owe you as a provider on this platform. Otherwise the basis is Art. 6(1)(f) GDPR; we have a legitimate interest in readable, complete offer texts. If consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent can be withdrawn at any time.

A transfer to OpenAI OpCo, LLC in the USA cannot be ruled out. The data transfer is based on the standard contractual clauses of the EU Commission.

For further details please see the provider’s privacy policy for the European Economic Area at https://openai.com/policies/eu-privacy-policy/, the data processing addendum at https://openai.com/policies/data-processing-addendum/ and the API data controls at https://platform.openai.com/docs/guides/your-data.

Data processing

Request by e-mail, telephone, or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

These data are processed on the basis of Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6(1)(f) GDPR) or on the basis of your consent (Art. 6(1)(a) GDPR) if it has been obtained; the consent can be revoked at any time.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Registration on this website

You have the option to register on this website to be able to use additional website functions. We shall use the data you enter only for the purpose of using the respective offer or service you have registered for. The required information we request at the time of registration must be entered in full. Otherwise, we shall reject the registration.

To notify you of any important changes to the scope of our portfolio or in the event of technical modifications, we shall use the e-mail address provided during the registration process.

The data entered during registration is processed for the purpose of implementing the user relationship established by the registration and, if necessary, for the initiation of further contracts (Art. 6 (1)(b) GDPR).

The data recorded during the registration process shall be stored by us as long as you are registered on this website. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory retention obligations.

The comment function on this website

When you use the comment function on this website, information on the time the comment was generated and your e-mail-address and, if you are not posting anonymously, the username you have selected will be archived in addition to your comments.

Storage period for comments

Comments and any affiliated information shall be stored by us and remain on this website until the content the comment pertained to has been deleted in its entirety or if the comments had to be deleted for legal reasons (e.g., insulting comments).

Legal basis

Comments are stored on the basis of your consent (Art. 6(1)(a) GDPR). You have the right to revoke at any time any consent you have already given us. To do so, all you are required to do is send us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

5. Analysis tools and advertising

Google Tag Manager

We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States.

The Google Tag Manager is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and administration of various tools on his website. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. This data is assigned to the respective end device of the user. An assignment to a user-ID does not take place.

Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Google Analytics uses various modeling approaches to augment the collected data sets and uses machine learning technologies in data analysis.

Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g., cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://business.safety.google/adscontrollerterms/sccs/.

IP addresses

Google Analytics 4 does not store IP addresses. Google receives data from devices in the European Union, Switzerland and the United Kingdom through servers in those countries. There, only the approximate location (for example country and city) is derived from the IP address; the IP address is then discarded before the data is passed on to Google Analytics servers for further processing. On behalf of the operator of this website, Google uses this information to analyze your use of the website, to compile reports on website activities and to provide the operator with further services related to the use of the website.

Browser plug-in

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.

Contract data processing

We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.

Hotjar

This website utilizes Hotjar. The provider is Hotjar Ltd., Level 2, St Julians Business Center, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe (website: https://www.hotjar.com).

Hotjar is a tool used to analyze your user patterns on this website. Hotjar allows us to for instance record your mouse and scroll movements as well as your click. During this process, Hotjar also has the capability to determine how long your cursor remained in a certain position. Based on this information, Hotjar compiles so-called Heatmaps, that make possible to determine which parts of the website the website visitor reviews with preference.

We are also able to determine how long you have stayed on a page of this website and when you left. We can also determine at which point you suspended making entries into a contact form (so-called conversion funnels).

Furthermore, Hotjar can be deployed to obtain direct feedback from website visitors. This function aims at the improvement of the website offerings of the website operator.

Hotjar uses technologies that make it possible to recognize the user for the purpose of analyzing the user patterns (e.g., cookies or the deployment of device fingerprinting).

If your approval (consent) has been obtained the use of the abovementioned service shall occur on the basis of Art. 6(1)(a) GDPR and § 25 TDDDG (German Telecommunications Act). Such consent may be revoked at any time. If your consent was not obtained, the use of the service will occur on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in the analysis of user patterns to optimize both, the web presentation and the operator’s advertising activities.

Deactivation of Hotjar

If you would like to deactivate the recording of data by Hotjar, please click on the link below and follow the instructions provided under the link: https://www.hotjar.com/policies/do-not-track/.

Please keep in mind that you will have to separately deactivate Hotjar for every browser and every device.

For more detailed information about Hotjar and the data to be recorded, please consult the Data Privacy Declaration of Hotjar under the following link: https://www.hotjar.com/privacy.

Data processing

Ahrefs Web Analytics

We use Ahrefs Web Analytics, a web analysis service provided by Ahrefs Pte. Ltd., 16 Raffles Quay, #33-03 Hong Leong Building, Singapore 048581. Ahrefs Web Analytics works without cookies and without cross-device tracking; no personal data is stored. It records aggregated usage data such as pages visited, country of origin, referrer as well as browser and device type; the IP address is processed to technically deliver and attribute a page view.

The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in measuring the reach of and improving our offering. Since no cookies are set and no information is stored on or read from the end device, § 25 TDDDG is not affected. Insofar as data is processed outside the EU, the transfer is based on the EU standard contractual clauses. For further information please refer to the Ahrefs privacy policy: https://ahrefs.com/privacy

Google Ads

The website operator uses Google Ads. Google Ads is an online promotional program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display ads in the Google search engine or on third-party websites, if the user enters certain search terms into Google (keyword targeting). It is also possible to place targeted ads based on the user data Google has in its possession (e.g., location data and interests; target group targeting). As the website operator, we can analyze these data quantitatively, for instance by analyzing which search terms resulted in the display of our ads and how many ads led to respective clicks.

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.

Google Conversion-Tracking

This website uses Google Conversion Tracking. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With the assistance of Google Conversion Tracking, we are in a position to recognize whether the user has completed certain actions. For instance, we can analyze the how frequently which buttons on our website have been clicked and which products are reviewed or purchased with particular frequency. The purpose of this information is to compile conversion statistics. We learn how many users have clicked on our ads and which actions they have completed. The conversion tracking itself does not give us any information that would allow us to personally identify you. With your marketing consent we additionally store the Google click identifier of your visit in our own system and report completed enquiries and bookings back to Google; both are described below under “Our own click attribution and offline conversions”. Google as such uses cookies or comparable recognition technologies for identification purposes.

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.

For more information about Google Conversion Tracking, please review Google’s data protection policy at: https://policies.google.com/privacy?hl=en.

Meta Pixel (formerly Facebook Pixel)

To measure conversion rates, this website uses the visitor activity pixel of Meta. The provider of this service is Meta Platforms Ireland Limited, Merrion Road Dublin 4, Dublin, D04 X2K5, Ireland. According to Meta’s statement the collected data will be transferred to the USA and other third-party countries too.

This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Meta ad. This makes it possible to analyze the effectiveness of Meta ads for statistical and market research purposes and to optimize future advertising campaigns.

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Meta archives the information and processes it, so that it is possible to make a connection to the respective user profile on Facebook or Instagram and Meta is in a position to use the data for its own promotional purposes in compliance with the Meta Data Usage Policy (https://www.facebook.com/about/privacy/). This enables Meta to display ads on Facebook or Instagram and other advertising channels. We as the operator of this website have no control over the use of such data.

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Meta, we and Meta Platforms Ireland Limited, Merrion Road Dublin 4, Dublin, D04 X2K5, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Meta. The processing by Meta that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us have been jointly set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the privacy information when using the Meta tool and for the privacy-secure implementation of the tool on our website. Meta is responsible for the data security of Meta products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook or Instagram directly with Meta. If you assert the data subject rights with us, we are obliged to forward them to Meta.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

In Meta’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.

You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook.

If you do not have a Facebook or Instagram account, you can deactivate any user-based advertising by Meta on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

Our own click attribution and offline conversions

If you reach us through an ad or a link carrying tracking information, the address you open may contain information about the origin of the visit. This includes in particular Google click identifiers (“gclid”, “gbraid” or “wbraid”), the Meta click identifier “fbclid” and UTM parameters identifying the campaign, channel or creative (“utm_source”, “utm_medium”, “utm_campaign”, “utm_term”, “utm_content”).

We use this information to attribute your individual visit to an advertising measure only if you have previously consented to the “marketing” category. Insofar as this involves storing information on your device or accessing information already stored there, this is done on the basis of your consent pursuant to Section 25(1) TDDDG. The subsequent processing of personal data is based on your consent pursuant to Art. 6(1)(a) GDPR.

After you have consented, we may first process the attribution information during your server session and additionally store it in the first-party cookie “wf_ads_attribution” for a period of up to 90 days. If, during that period, you send an enquiry, complete a booking, register an account or a provider profile, or submit one of our forms, we may attach the attribution information to that transaction. This allows us to determine through which advertising channels customers and providers reach us and to evaluate the effectiveness of our advertising.

If an enquiry or booking materialises after marketing consent has been given, we may report that transaction to Google Ads as a so-called offline conversion. In particular, the Google click identifier and the time, value and currency of the transaction may be transmitted. If a reported booking is subsequently cancelled, we report this back as a correction of the reported value. Where the consent required for this exists, your e-mail address and telephone number may additionally be used for matching in the form of cryptographic SHA-256 hashes. The recipient is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

If you have not consented to the “marketing” category, we do not use the click identifiers mentioned above for individual advertising or conversion attribution, do not attach them to any enquiry, booking, account or other transaction record, and do not transmit any individualised offline conversion to Google Ads.

You may withdraw your consent at any time with effect for the future via the settings of the cookie notice. The withdrawal does not affect the lawfulness of the processing carried out on the basis of your consent up to the withdrawal.

We store individual click identifiers only for as long as this is necessary for the respective attribution and for any corrections of conversion data that may be required. Where the first-party cookie “wf_ads_attribution” is used, its storage period is at most 90 days. As soon as an attribution to an individual person is no longer necessary for these purposes, the corresponding attribution data is deleted or processed in such a way that it can no longer be linked to a specific person or a single ad click. In particular, it is not retained merely because longer commercial or tax-law retention periods apply to the underlying booking or business transaction.

Aggregated statistical information from which no conclusion about a specific user or a single ad click is possible any more may continue to be used for statistical and business analyses.

6. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected or only on a voluntary basis. For the handling of the newsletter, we use newsletter service providers, which are described below.

Mailchimp

This website uses the services of Mailchimp to send out its newsletters. The provider is the Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

Among other things, Mailchimp is a service that can be deployed to organize and analyze the sending of newsletters. Whenever you enter data for the purpose of subscribing to a newsletter (e.g. your e-mail address), the information is stored on Mailchimp servers in the United States.

With the assistance of the Mailchimp tool, we can analyze the performance of our newsletter campaigns. If you open an e-mail that has been sent through the Mailchimp tool, a file that has been integrated into the e-mail (a so-called web-beacon) connects to Mailchimp’s servers in the United States. As a result, it can be determined whether a newsletter message has been opened and which links the recipient possibly clicked on. Technical information is also recorded at that time (e.g. the time of access, the IP address, type of browser and operating system). This information cannot be allocated to the respective newsletter recipient. Their sole purpose is the performance of statistical analyses of newsletter campaigns. The results of such analyses can be used to tailor future newsletters to the interests of their recipients more effectively.

If you do not want to permit an analysis by Mailchimp, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message.

The data is processed based on your consent (Art. 6(1)(a) GDPR). You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation.

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain unaffected.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://mailchimp.com/eu-us-data-transfer-statement/ and https://mailchimp.com/legal/data-processing-addendum/#Annex_C_-_Standard_Contractual_Clauses.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist, if such action is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest.

For more details, please consult the Data Privacy Policies of Mailchimp at: https://mailchimp.com/legal/terms/.

Data processing

7. Plug-ins and Tools

OpenStreetMap and MapBox

We are using the mapping service provided by OpenStreetMap (OSM).

We host OpenStreetMap on the server of the following provider:

MapBox
(1) We use the Mapbox API, a service of Mapbox Inc. (address: 740 15th Street NW, 5th Floor, Washington, District of Columbia 20005, USA), hereinafter referred to as “Mapbox”. We use Mapbox to display geographic information visually. When Mapbox is used, Mapbox also collects, processes and uses data about visitors’ use of the map features.

(2) Certification under the EU-US Data Privacy Framework helps ensure that EU privacy requirements are also met when data is processed in the USA. The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in optimizing the functionality of our website.

(3) When you access one of our pages that embeds Mapbox, Mapbox stores a cookie via your web browser on your device. This transmits information about your use of our website, including your IP address, to a Mapbox server in the USA and stores it there. This data is processed to display the website and to ensure the functionality of the Mapbox service. Mapbox may pass this information on to third parties where required by law or where third parties process the data on behalf of Mapbox.

(5) The Terms of Service provided by Mapbox at https://www.mapbox.com/tos/#maps contain further information on the use of Mapbox and the data obtained by Mapbox.

(6) If you do not agree to this processing, you can prevent the installation of cookies via your browser settings; see the “Cookies” section above. You will then no longer be able to use the Mapbox service on our website.

(7) Mapbox also provides further information on the collection and use of data and on your rights and options to protect your privacy at https://www.mapbox.com/privacy/.

We use OpenStreetMap with the objective of ensuring the attractive presentation of our online offers and to make it easy for visitors to find the locations we specify on our website. This establishes legitimate grounds as defined in Art. 6(1)(f) GDPR. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

Google reCAPTCHA

To protect our forms against abuse and automated submissions we use Google reCAPTCHA, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. reCAPTCHA analyzes the behavior of the website visitor based on various characteristics (e.g., IP address, time spent on the site, mouse movements) to distinguish between humans and automated access. The analysis runs in the background as soon as a protected page is opened. In doing so, reCAPTCHA sets a technically required cookie (_GRECAPTCHA); its storage is based on § 25(2) no. 2 TDDDG.

Google processes the data on our behalf as a data processor (Art. 28 GDPR). The legal basis for the processing is Art. 6(1)(f) GDPR; our legitimate interest lies in protecting our forms against spam and abusive access. Insofar as data is transferred to the USA, the transfer is based on the EU standard contractual clauses; Google LLC is also certified under the EU-US Data Privacy Framework: https://www.dataprivacyframework.gov/participant/5780.

Sentry

We have integrated Sentry on this website. The provider is Functional Software Inc., 45 Fremont Street, 8th Floor, San Francisco, California 94105, USA.

Sentry is an open-source bug tracking service that allows us to monitor and fix bugs and crashes anywhere in a web-based software in real time.

Sentry is used on the basis of Art. 6 (1)(f) GDPR. The website operator has a legitimate interest in the error-free functioning of its own website.

If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

For more details, please refer to the provider's privacy policy: https://sentry.io/privacy/.

Data transfer to the US is based on the standard contractual clauses of the EU Commission. Details can be found here:

https://sentry.io/legal/dpa/5.0.0/#cross-border-transfer-mechanisms and https://sentry.io/legal/dpa/5.0.0/#third-party.

Data processing

Mailgun (e-mail dispatch)

We send our system e-mails – registration and confirmation messages, enquiries and offers, booking confirmations, invoices and notifications – via Mailgun. The provider is Mailgun Technologies, Inc., 112 E Pecan Street #1135, San Antonio, TX 78205, USA (hereinafter “Mailgun”). We use the European region of the service.

Your e-mail address, the sender details and the subject and content of the respective message are transmitted to and processed by Mailgun. Mailgun provides us with technical delivery information (for example whether a message was delivered or bounced), which we evaluate to ensure reliable dispatch.

Processing is based on Art. 6(1)(b) GDPR insofar as the message serves the performance or initiation of a contract, and otherwise on Art. 6(1)(f) GDPR (legitimate interest in reliable e-mail delivery).

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. The company is also certified under the EU-US Data Privacy Framework. For more information see: https://www.dataprivacyframework.gov/participant/1738.

For further details please see the provider’s privacy policy at https://www.mailgun.com/legal/privacy-policy/.

Data processing

YouTube (provider area only)

In the logged-in provider area we offer help videos that are embedded via YouTube – in the setup assistant and in the direct-booking guide. No YouTube videos are embedded on the public pages of this website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in the extended data protection mode (youtube-nocookie.com). The video is loaded only once you open it yourself – as long as you do not, no connection to YouTube takes place. If you open a video, YouTube learns your IP address and information about your device and browser. If you are logged into your YouTube account at the same time, YouTube can associate the view with that account; you can prevent this by logging out there.

The embedding is based on Art. 6(1)(b) GDPR, as the help videos form part of the support we owe you as a provider, and otherwise on Art. 6(1)(f) GDPR (legitimate interest in comprehensible setup guidance).

For more information on how user data is handled, please see Google’s privacy policy at https://policies.google.com/privacy?hl=en. The company is certified under the EU-US Data Privacy Framework; for more information see: https://www.dataprivacyframework.gov/participant/5780.

8. Online marketing and partner programs

Affiliate Programs on this website

We participate in affiliate partner programs. In conjunction with affiliate partner programs, ads of businesses are placed on websites or other media of other enterprises within the affiliate partner network. If you click on one of these affiliate ads, you will be transferred to the promoted offer. If you should subsequently engage in a certain transaction (conversion), the affiliate and, if applicable, the owner of the medium on which the advertisement is placed will receive a respective commission in exchange for the service. To be able to compute the commission amount, the affiliate network operator must be in a position to track the ad that has resulted in you seeing the offer and in you completing the predefined transaction. To make this possible, cookies or comparable recognition technologies are deployed (e.g., device fingerprinting).

Data is stored and analyzed on the basis of Art. 6(1)(f) GDPR. Participants in the affiliate program have a legitimate interest in the correct computation of the affiliate compensation. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

We participate in the following affiliate programs:

www.adcell.de

9. eCommerce and payment service providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data for the establishment, content arrangement and modification of our contractual relationships. Data with personal references to the use of this website (usage data) will be collected, processed, and used only if this is necessary to enable the user to use our services or required for billing purposes. The legal basis for these processes is Art. 6(1)(b) GDPR.

way.food also processes the company, tax, booking and billing data provided by the provider in order to technically generate and make available invoices and other billing documents in the name and for the account of the provider, as well as to carry out the related billing processes. The legal basis for this is Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(c) GDPR (compliance with legal obligations, in particular commercial and tax law invoicing and archiving obligations).

The collected customer data shall be deleted upon completion of the order or termination of the business relationship and upon expiration of any existing statutory archiving periods. This shall be without prejudice to any statutory archiving periods.

Data transfer upon closing of contracts for services and digital content

We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with the financial institution tasked with the processing of payments.

Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur.

The basis for the processing of data is Art. 6(1)(b) GDPR, which permits the processing of data for the fulfillment of a contract or for pre-contractual actions.

Payment services

We integrate payment services of third-party companies on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, bank account details, credit card number) are processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contractual and data protection provisions of the respective providers apply. The use of the payment service providers is based on Art. 6(1)(b) GDPR (contract processing) and in the interest of a smooth, convenient, and secure payment transaction (Art. 6(1)(f) GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) GDPR is the legal basis for data processing; consent may be revoked at any time for the future.

We use the following payment services / payment service providers within the scope of this website:

Stripe

The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”).

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation.

Details can be found in Stripe’s Privacy Policy at the following link: https://stripe.com/de/privacy.

Stripe Connect

For payment processing and payouts to providers, way.food uses Stripe Connect. In this context, the identity, company, contact, bank/payout and transaction data required for setting up and managing the connected Stripe account as well as for payment processing, payouts, identity and business verification, fraud prevention and compliance with legal requirements are transmitted to Stripe. way.food and Stripe exchange data about the connected account and the transactions processed through it to the extent required for these purposes.

The legal basis is Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (legitimate interest in secure and fraud-free processing of payments and payouts). Further information on the data processing by Stripe can be found in Stripe’s Privacy Policy linked above.